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Understanding Customer Needs

diamond-alloys-costumer-needs-mercedesAt Diamond Alloys, we believe that understanding your customer’s needs is every bit as important as the finish we apply when repairing and refurbishing your alloy wheels.

Recent customer Luis explained that as a chauffeur it was essential to not only have immaculate looking wheels but also that he was kept on the road, and so our donor wheel service was the solution.

We removed the car’s alloys and fitted our donor wheels allowing Luis to get on with his job while we gave his alloys a brilliant new painted finish, fitting for any luxury saloon like Luis’ Mercedes.

Luis was delighted with the results, and we were delighted with his feedback, where he said:

“Just a quick email to thank you not only for doing a first class job on my alloys and making them look better than new, but also for going that extra mile keeping my car on the road whilst working on my wheels. 

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Clearly unlike others you understood my requirements and the importance of my car being kept on the road as I am a chauffeur. Your temporary wheels that you put on my car was the perfect answer….

Once again thank you for a great job and consideration, but most important thanks for listening.

You chaps will always be highly recommended by me regardless. Thank you, Luis.”

If you need your car for your job, then either take advantage of our donor wheel service or use our loan car…..…simple!

Aston’s Alloys Show You The Way

If you’ve had your alloys for a while, it can be easy to forget the initial excitement of first putting them on your car. The magic of alloys is the way they instantly transform your car’s aesthetic and make it completely your own, but after a time they become a familiar feature and can almost seem drab as a result.

The trick is to remember that your alloys are accessories, and that you can change them to suit your mood. New alloys can celebrate a new beginning, spruce up your old car or just make a fashion statement in the way that many modern celebrities use their alloys to do.

If you’re thinking about refreshing your alloys but need a little inspiration, check out the limited edition Aston Martin Vanquish cars that have been created to celebrate the marque’s 60th anniversary. These ‘Works 60th Anniversary’ models celebrate the evolution of Aston Martin design, and each one commemorates a particular decade in the marque’s history. As well as unique interior features carved from vintage pistons, the cars have striking yellow alloys that add the ‘wow’ factor to the otherwise understated Vanquish cars.

These special edition Astons really do exemplify the power of alloys. There are only six of these cars in the world, and their alloys will absolutely ensure you recognise them as they zoom past – wherever you may be.

They not only create an entirely, memorably different look for the cars, but they also give them an exclusive and desirable feel.

Although they are stunning, it’s important to remember that this effect isn’t something that only Aston Martin are able to create: by refurbishing your own alloys you too can ensure that your car is memorable, and that your unique personality is reflected in what you drive.

If you’re interested in exploring new alloy options then contact us today – with decades of experience in the alloy industry we can provide inspiration and guidance on getting the look you want. Eat your heart out, Aston Martin.

Fix Corroded Alloys Wheels Quickly at Diamond Alloys

photo 3When it comes to alloys wheels, corrosion can be a killer! If the protective lacquer layer is compromised by kerbing damage then water will seep underneath and can go on to cause corrosion. This is intensified if the water contains salt (i.e. if you live near the coast!) and if left untreated can worsen to look most unsightly.

The attached picture illustrates this perfectly. The alloys were in very bad condition, but our trained technicians can easily eradicate this by dipping them into the acid bath which eats away the damage leaving the alloy wheel ready for a quick rub down before being powder coated. A powder coat is not necessarily used by all wheel repair companies but at Diamond Alloys we believe it is essential to offer a sound and smooth surface for the painters to work with. Once a final colour is selected and applied the lacquer is applied to help protect the alloy from further damage. Our client opted for a sparkle silver finish, which as you can see brings their look back to a brilliant finish.

If your alloys are corroded or have sustained kerbing damage then drop them in to Diamond Alloys wheel refurbishment centre in West London and we can bring their look back to a stunning finish. Call us now on 0845 370 8881 or get a quick quote on-line.

Get a New Look For Your Damaged Alloy Wheels

diamond-alloys-refurb-alloy-bmwIf your alloys are damaged and in need of repair, why not treat them to a new look too! It can transform the look of not only your rims but your car too. Not only that, but if you are thinking of selling your car it will help you achieve a higher sales value too.

Customer Robertas Razinskas brought his BMW 5 Series to us at the beginning of the week wanting a colour change on all four of his alloys in addition to the centre caps. As you can see on the before pictures the alloys are badly scuffed on the outer rim. This compromises the protective lacquer layer allowing water to seep in which if left unattended to will cause corrosion.

Customer Robertas came down to our workshop where workshop Manager Amerjit showed him various blow out cards of different colours to help him choose the right shade of paint he was looking for.

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This is all part of the service at Diamond Alloys, to ensure every client is happy with the finished result. His alloys were originally Titan silver, however after looking at the paint cards he decided to opt for a darker shade of grey. The colour was much more sophisticated and created an individual look which complimented the colour of the car beautifully. Robertas was very pleased with the finished result.

If you want a new look as good as this, then pop down to our alloy wheel repair center in London today!

Get a Stunning Diamond Cut at Diamond Alloys

diamond-alloys-mercedes-diamond-cutIf you want a new look for your car then changing your alloy wheels is a great idea but can be costly if buying new. This can be tempting, especially if you have bad kerbing damage or want to opt for a completely different look. However, you don’t have to outlay huge amounts of cash to realise this, simply give them a Diamond Alloys make over!

Customer Shans Bhasin was keen to upgrade the look of his alloy wheels. His alloys were in fact in great condition, but he was really keen to have a diamond cut finish. We took his 4 x standard black gloss Mercedes and transformed them, as you can see in the pictures below. When the customer saw them back on his Mercedes he said:

“Amazing finish, I am absolutely stunned with the outcome. The results much better than I expected, and a very fast turnaround, they look stunning.”

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diamond-alloys-mercedes-alloys-diamond-cutNot only did Shans save money by refurbishing as opposed to buying new but he was also give our 4 wheel discount, saving him even more!

If you think this look would look great on your car, then pop down to Diamond Alloys Alloy wheel refurbishment centre in West London and we’ll take a look and advise you on all the options available. Call us now on 0845 370 2222 or email us direct.

Happy Customer Returns to Diamond Alloys

diamond-alloys-mercedes It is always great to welcome customers back to Diamond Alloys because it means they were happy not only with the quality of our workmanship, but also with our customer service.

Charlie Chaine previously had his wheels refurbished by us back in July, and returned last week because two of his alloys had sustained minor scuff marks and he wanted them returned back to their beautiful finish.

He asked for the alloys to be colour matched to the other 2 wheels which have black gloss inserts, with a full diamond cut refurbishment.

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The Diamond Alloys technicians have the skills to colour match either to existing alloys or the cars bodywork. Once this has been done they are carefully Diamond Cut to achieve a stunning finish.

If your alloys are scuffed or kerbed, give them some special attention and bring them back to showroom condition! Send us a picture of your alloys and we’ll advise on the best finish and price! Call us on 0845 370 8881 or email us direct.

Winter Driving Tips

The weather is getting chillier, and we’re in the midst of the darkest days of the year. While that may make you feel very festive, it’s also worth bearing in mind that driving is more hazardous now than at any other point in the calendar. This is because not only do we not have much daylight, but the roads are also likely to be wet and even icy. Furthermore, because it’s the festive season you are likely to be making longer journeys than usual, perhaps down narrow, unfamiliar country roads to visit friends and family members. To help you survive this tricky driving season, we’ve put together a selection of top tips below.

1. If in doubt, don’t.
If you think it’s going to be too dangerous to drive, then stay at home. Unless it’s an emergency, then you’re better off leaving that journey until another day.

2. Carry an emergency kit.
It might sound extreme, but keeping things such as a torch, tow rope, water and spare phone in your car may be a vital lifeline if things go wrong.

3. Check before you travel.
Look up the traffic on your chosen route, the weather forecast and potential stop-off points along the way. The more prepared you are, the easier it is to make a decision on whether or not to travel, and what to do if there’s an unexpected block in the road.

4. Prepare your car for the journey.
It may sound obvious, but to drive on winter roads your car needs to be in peak condition. Make sure your MOT is up to date and, if possible, fit winter tyres to your car, something we can arrange for you with our tyre service. A list of things to check is below, but if you’re unsure of what to do it’s best to take your car to the professionals, who will spot any defects you may have missed. Diamond Alloys can help you make your car ready for winter, and in particular ensure that your wheels and alloys can withstand the cold weather.

Things to check:
• Condition of wheels and tyres – are there cracks in your alloys? Do your wheels need a protective coat?
• Condition of batteries – will your car start in poor weather?
• Function of all electrical systems – electrics are one of the easiest parts of the car to go wrong, it’s vital that you check these.
• Condition of coolant hoses.
• Operation of exterior lights – are they clean?
• Oil and fluid levels.
• Antifreeze level and strength.
• Wipers and screen wash – have you ensured that this won’t freeze in very cold weather?

5. Drive carefully in snow.
Snow is dangerous, so the first thing you’ll need to do is reduce your speed. Leave a larger than usual gap between you and the car in front, and avoid harsh braking or steering inputs. Keep your windscreen clear of snow, even if it means stopping periodically to do so, and of course remove all snow from your vehicle before you travel. If you need to slow down whilst driving, move down into a lower gear much earlier than usual, to avoid having to rely too heavily on the brakes.

6. Avoid floods where possible.
We all love driving through puddles, but needless to say water is not a good thing for your car. If you’re not sure how deep the flood on the road is, don’t attempt to drive through it. 99% of the time there is another route to take, and a diversion is quicker than waiting for the breakdown service to arrive. If you feel you can attempt a crossing, however, then do so slowly but with a high engine speed to avoid stalling. The deepest water is normally nearest the kerb, so aim for the middle of the road and give way to oncoming traffic if you’re not ready to go first. Test your brakes once you are through the flood.

7. Drive carefully in fog.
Fog is incredibly dangerous. If you become caught in fog, switch on your fog lights immediately, remembering that you may need to dim your rear fog lights to avoid dazzling those behind you. Turn off any music in your car and open the window: this will give you the best possible chance of hearing oncoming traffic. Drive very slowly, and pay attention to the direction of any tail lights in front of you, without getting too close.

8. Don’t panic if you break down.
Unfortunately, even the best drivers can break down or become stranded in winter, and the most important thing is to stay calm if you do. Call the breakdown service or, if necessary, the emergency services (the number works even in areas of poor signal) and wait with your vehicle for help to arrive. If you’ve packed your emergency kit you should have everything you need to stay comfortable, and we’d highly recommend including blankets, chocolate and a portable music device in there to keep everyone happy!

 

You Won’t Find Better Quality Alloy Repairs in London

DSC_6078If you’re looking for custom alloys, or alloy repairs in London, then you’ve come to the right place. Diamond Alloys is the number one choice for discerning drivers in the capital, and with good reason: Diamond Alloys was founded to care for the alloys on some of the world’s most famous prestige cars and supercars, and all of our work is carried out to the same exacting standard no matter the marque or model.

Whether you have a Lamborghini or a Ford Focus, we’ll treat the job the same way and provide results worthy of the world’s highest quality cars.

We can deliver such a good service thanks to our exceptional staff, who have years of expertise in their field. Many have been in the industry for 10-15 years, and have seen – and dealt with! – almost every problem in that time. It’s not only our technical staff that we’re proud of, our customer service staff are also integral to providing you with a pleasant experience and, from your feedback, they’re doing a great job.

Whether you need refurbishment of your alloys, new tyres, crack repair, wheel straightening or anything else, we will use high tech equipment alongside our expertise to ensure that you get the best results possible. From our Diamond Cutting technology to the hydraulic equipment we use to straighten wheels, everything is cutting edge – if you’ll pardon the pun.

diamond-cut-machineOnce they’re happy with their work, our experts will also provide advice on how to keep your alloys in tip top condition, and you can always check our blog for the latest pearls of wisdom.

diamond-alloys-collection-and-delivery-vanBecause we’re experts we can perform work – everything from wheel straightening to diamond cutting – far quicker than other companies. We provide a 48-hour turnaround service, meaning that you can get back on the road as quickly as possible. We also collect your car and deliver it back to your door, saving you both time and effort. If you prefer to drive your car to our location, we can offer both secure parking and a valet service – ensuring that the rest of your car will look as good as your refurbished alloys!

Overall, we are committed to providing a fast, premium and affordable service that will delight our customers. For extra peace of mind, we also offer a 12 month warranty on all of our work. For more information on how we can help you, telephone our office or pop down to our West London location to see how we operate in person.

Toyota Wheels Receive Diamond Cut Finish for a Stunning Transformation

Customer Stuart Gregory brought his standard Toyota rims to Diamond Alloys repair and refurbishment centre in West London. As you can see on the pictures they had sustained extensive corrosion damage along with scuffs and scrapes, making them look pretty unsightly! The rims had never been diamond cut before and Stuart asked our technicians if it was possible as he was keen to realise a specific look.

Our guys confirmed that this was indeed possible and so Stuart confirmed he’d like them to be Diamond Cut with a slightly darker insert to highlight their design.

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“To celebrate the 30th anniversary year of the Mk1 MR2 I decided it was time to make good the decades old alloys suffering from peeling lacquer and corrosion. Having looked at different options I decided to go with Diamond Alloys because I liked that they had high etch equipment in house and had a professional looking website. So I turned up on Saturday morning with the wheels and after discussing possible options decided to opt for diamond cutting. The wheels were sprayed charcoal grey, surface cut, lacquered and tyres fitted all within a few days so I collected the alloys the following weekend.”

The wheels are carefully prepped and painted before the diamond cut was carried out; a process which cuts away the thinnest layer of metal possible to remove any damage. As you can see from the after pictures, the transformation was amazing.

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Sasha, in our customer care department kept Stuart up to date on progress throughout the repair and refurbishment emailing him a few images after they had been cut. On receipt of the images Stuart said; “They don’t look 28 years old any more! Stunning finish. Thanks for the pictures.” 

Stuart also commented: “The wheels were finished to a very high standard with attention to detail such as weights fitted to the inside and short valves. During the coming months she will drive around Silverstone during The Classics weekend and no doubt she will turn heads and strike up conversation more than ever before thanks to the stunning alloys.”

Stunning Diamond Cut Wheel Refurbishment

diamond-alloys-stunning-wheelsWe are delighted to share pictures customer Justin Buck’s alloy wheels which received a stunning makeover this week. See the before and after images and imagine how your own rims could be transformed with a new colour and a diamond cut face.

Justin’s standard Peugeot wheels were pretty dull when they arrived, a standard silver colour. However the actual design of the alloys was quite interesting and their beauty was realised after being painted gloss black with a diamond cut face as per Justin’s request.

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diamond-alloys-stunning-alloywheelsNot all alloy wheels can be cut, however Justin was advised to email us some pictures and our technicians were happy to advise that they were ideal for a diamond cutting make over!

If you have rims that are looking a bit tired and unloved, then give Diamond Alloys a call on 0845 370 8881 or email us pictures here and our alloy wheel repair specialists will give great advise on how their look can be transformed.